Shopify Store Case Study: A Growth Rebuild
Fashion & Retail · 2025 Sample
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Email remains the highest-return channel for most businesses, largely because the audience already knows who you are.
You own the list. No algorithm decides who sees it, and no auction sets the price. For most businesses email produces the highest return of any channel, and the gap widens as paid acquisition gets more expensive.
The catch is that most lists are badly under-used — a monthly newsletter to everyone, no segmentation, and no automation doing work in the background.
Welcome sequences, abandoned cart recovery, post-purchase follow-up, re-engagement and win-back campaigns run continuously once built. They are written once and generate revenue indefinitely, which is why we usually build these before touching the newsletter.
Sending relevant messages to smaller segments consistently outperforms sending everything to everyone. Behaviour, purchase history, engagement level and lifecycle stage all give you ways to be relevant rather than merely present.
If your emails land in spam, nothing else matters. SPF, DKIM and DMARC configured correctly, list hygiene maintained, sending reputation monitored, and engagement-based sending so inactive subscribers stop dragging your domain down.
Why it matters
People who already know you convert at a far higher rate than cold traffic.
Flows built once continue producing revenue without ongoing send effort.
Behaviour and lifecycle-based targeting instead of one message to the whole list.
Authentication, list hygiene and reputation monitoring so your emails actually arrive.
GDPR and PECR-aware consent, preference management and clear unsubscribe handling.
Revenue tracked per campaign and per flow, so you can see exactly what email contributes.
How it works
List health, engagement rates, current flows and deliverability assessed to establish what is actually happening.
SPF, DKIM and DMARC configured or corrected, and sending reputation checked before volume increases.
Audience divided by behaviour, purchase history and lifecycle stage so messages can be relevant.
Core flows built and tested in priority order, starting with whichever will produce revenue fastest.
A regular calendar of broadcast campaigns written and scheduled around your business cycle.
Subject line, timing and content testing, with monthly reporting on revenue per flow.
Proof
Recent projects where this work made a measurable difference.
Fashion & Retail · 2025 Sample
Technology · 2025 Sample
Questions
Costs, timelines and what happens after we hand over.
Still not sure?
Ask us anything on a free 30-minute call. No pitch, no obligation.
Klaviyo for ecommerce because of its revenue attribution, Mailchimp or MailerLite for simpler needs, HubSpot where it must integrate with an existing CRM. We choose on your requirements rather than partner incentives.
Carefully. Emailing a stale list damages deliverability fast. We run a staged re-engagement campaign to the most recently active segment first, then remove those who never respond. A smaller engaged list is worth more than a large dead one.
Depends on your audience and what you have to say. Weekly works for ecommerce, monthly for most B2B services. Consistency matters more than frequency, and relevance matters more than both.
Consent must be freely given and recorded, unsubscribe must be easy and honoured promptly, and you need a lawful basis for holding the data. We set up compliant consent capture and preference management as part of the work.
Yes — copywriting is included in the retainer. Some clients write their own from templates and structures we provide, which works well when there is a strong internal voice.
Remote-first, with timezone-matched calls and local market research built into every engagement.
Free strategy session
Tell us where you want the business to be in twelve months. We will come back with a costed plan, a realistic timeline, and the numbers we expect to move — no obligation, no jargon.
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Not a sales team