Service
AI Calling Agent
The call that rings out is the enquiry you never knew about. A voice agent answers it, takes the details properly and escalates anything that needs a person.
- From £2,450
- UK, USA & Gulf
- Reply in 1 hour
The calls that ring out
Every business has them: the call that comes in while everyone is with a customer, the one at ten past six, the one during the school run. The caller rarely leaves a voicemail and often rings the next name on their list instead. Nobody on your team ever finds out it happened.
A voice agent picks those up. It answers in a natural voice, works out what the caller needs, takes the details accurately and either books the next step or passes the call to a person.
Disclosure comes first
The agent identifies itself as an automated assistant at the start of the call. This is not a compromise we make reluctantly, it is how the thing works properly: callers who know what they are speaking to give clearer information and are far less likely to feel misled afterwards. Asked directly whether it is a person, it answers honestly and offers to put a human on.
Several jurisdictions also require this disclosure for automated callers, so building it in keeps you on the right side of the line without having to think about it.
Escalation that actually works
A machine should never handle some calls. Complaints, anything urgent, anything involving a vulnerable caller, and anything the agent cannot confidently follow routes to a person, with a summary of what has been said so far. You define those triggers during scoping rather than discovering them from a complaint.
Where no one is available, the agent takes a proper message: the caller details, the reason for the call, the urgency and a callback time, written into your existing enquiry list rather than a voicemail box.
Honest about the limits
Voice is harder than text. Accents, background noise, poor signal and people talking over the prompt all reduce accuracy, and we would rather tell you that before the project than after it. We design for the failure case, which means a clean, quick handover to a person whenever the agent is unsure, and we test against real recordings rather than a quiet studio.
Voice pairs well with AI automation for the follow-up, and with an AI chatbot so the same knowledge answers questions on whichever channel the customer chooses.
What you get
- Call flow design mapped to your real enquiry types
- Automated-assistant disclosure written into the opening
- Knowledge base shared with your chat and messaging channels
- Escalation triggers agreed and configured
- Warm handover to a person with call summary
- Structured message capture into your enquiry list
- Out-of-hours and overflow routing rules
- Number provisioning and call routing setup
- Recording and consent handling
- Testing against real call recordings
- Recorded walkthrough for your team
- Post-launch tuning window
Why it matters
What AI Calling Agent actually changes for your business
Calls get an answer
The ones that currently ring out, after hours and during busy periods, now get an answer, and the details land in your list.
Disclosure from the first sentence
The agent says what it is at the start of the call, which is both more honest and required in several jurisdictions.
Urgent callers reach a person
Complaints, urgency and anything the agent cannot follow route to a human with a summary of the call so far.
Proper messages, not voicemail
Caller, reason, urgency and callback time land in your existing enquiry list in a readable form.
Designed for the failure case
We expect accents, noise and bad lines, and the response is a clean handover rather than a wrong answer.
One set of knowledge
The same material answers on voice, chat and WhatsApp, so the business says one thing on every channel.
How it works
From first call to measurable result
- 01
Call review
We listen to what callers actually ask for and how they phrase it, rather than designing a flow around what we assume they want.
- 02
Flow and escalation design
We agree what the agent handles, what it never handles, and exactly what triggers a transfer to a person.
- 03
Build
Voice, knowledge, capture and routing, with the disclosure written into the opening rather than buried.
- 04
Testing
We test against real recordings including poor lines, strong accents and interruptions, and tune the handover threshold against those.
- 05
Launch and review
We go through the first weeks of transcripts together and adjust the flows and escalation triggers against real calls.
Questions
AI Calling Agent — your questions answered
Costs, timelines and what happens after we hand over.
Still not sure?
Ask us anything on a free 30-minute call. No pitch, no obligation.
Yes. The agent says so at the start of the call, and confirms honestly if asked. This is both the right thing to do and a legal requirement in several places.
Those route to a person, with a summary of the call so far. You define the triggers during scoping so the rules are yours, not ours.
Less accurate than in ideal conditions, which is why we test against real recordings and design the handover to be quick. The agent passes the call on rather than guessing.
No. It covers the calls that currently go unanswered and takes the routine details. Anything needing judgement goes to your team.
Into your existing enquiry list as structured text with caller, reason, urgency and callback time, not into a voicemail box someone has to transcribe.
Only with the consent handling your jurisdiction requires, which we configure as part of the build.
We deliver AI Calling Agent across these markets
Remote-first, with timezone-matched calls and local market research built into every engagement.