Service
WhatsApp Bot Development
For a lot of customers WhatsApp is the default way to reach a business. A bot there answers the routine questions immediately and gets the rest to a person quickly.
- From £1,450
- UK, USA & Gulf
- Reply in 1 hour
Meet customers where they already are
In much of the world, and across the Gulf in particular, WhatsApp is not one channel among several. It is the channel. Asking those customers to fill in a web form instead is asking them to do something less convenient than what they would do naturally, and a good proportion simply will not.
A WhatsApp bot answers the routine questions the moment they arrive, at whatever hour they arrive, and routes everything else to a person with the context attached.
Built on the official platform
We build on the WhatsApp Business Platform rather than an unofficial workaround. That matters: unofficial routes lose accounts, and an account ban takes your customer conversations with it. The official route means message templates go through approval, which is a constraint we design around from the start rather than discovering late.
We handle the business verification, the number setup and the template submissions as part of the project.
Routine handled, exceptions escalated
Opening hours, prices, delivery times, order status, booking changes and directions are the questions that fill a working day and rarely need judgement. The bot handles those from your approved knowledge base. Anything outside it goes to a person, with the conversation history attached so nobody starts from nothing.
As with any assistant we build, it is truthful about being automated when asked directly, and it declines rather than guessing when a question goes beyond what it knows.
Joined up with the rest of your systems
An enquiry that arrives on WhatsApp should land in the same place as one from your website. We wire the bot into your existing lead flow so your team works from one list, and pair it with AI automation where the follow-up itself needs no person. Where the conversation should continue on your site, it links through to the relevant page rather than re-typing the answer.
What you get
- WhatsApp Business Platform account setup
- Business verification handled end to end
- Number provisioning and configuration
- Message template drafting and submission for approval
- Knowledge base written and reviewed with your team
- Conversation flows for your common enquiries
- Human handover with full context
- Enquiry capture wired into your existing lead flow
- Opt-in and opt-out handling
- Delivery and read status reporting
- Recorded walkthrough for your team
- Post-launch tuning window
Why it matters
What WhatsApp Bot Development actually changes for your business
On the app your customers already use
No new download, no form to fill in, no account to create. They message you the way they message everyone else.
Answers at any hour
The routine questions clear immediately, including outside working hours and across time zones.
Official platform, not a workaround
Built on the WhatsApp Business Platform, so you never risk losing the account and your conversation history with it.
Escalation with context
Anything beyond the knowledge base goes to a person with the conversation attached, so the customer never repeats themselves.
One lead list
WhatsApp enquiries land where your website enquiries land, so nothing needs a separate inbox.
Truthful when asked
It confirms it is automated if a customer asks directly, and offers a person.
How it works
From first call to measurable result
- 01
Access and verification
We start the business verification early because it is the step most likely to add time, and it is outside anyone's direct control.
- 02
Conversation design
We map the questions you actually receive and design the flows around them, keeping each reply short enough to read on a phone.
- 03
Templates
We draft and submit the message templates for approval, designing around the rules rather than discovering them at the end.
- 04
Build and connect
Flows, knowledge base, handover and enquiry capture, wired into the systems you already use.
- 05
Launch and tune
We review the first weeks of real conversations and adjust the flows and knowledge base against what customers actually asked.
Questions
WhatsApp Bot Development — your questions answered
Costs, timelines and what happens after we hand over.
Still not sure?
Ask us anything on a free 30-minute call. No pitch, no obligation.
A number must be dedicated to the WhatsApp Business Platform and cannot be in use on the normal WhatsApp app. We work through the options with you during setup.
This sits with the platform rather than with us, so we start it first and keep you posted. Everything else in the project continues while it is in progress.
Outbound messages use approved templates and require opt-in. We build the opt-in and opt-out handling as part of the project so you stay within the rules.
They go to a person, with the conversation history attached. The bot says plainly that it is passing the customer on rather than stalling.
If they ask directly, yes, it tells them and offers a human. We do not build assistants that claim to be people.
Yes. WhatsApp enquiries land in the same place as your website enquiries so your team works from a single list.
We deliver WhatsApp Bot Development across these markets
Remote-first, with timezone-matched calls and local market research built into every engagement.